AI TICKET DOCUMENTATION · 100% ON-PREM

Turn support calls into perfect ticket notes — automatically.

Ticketry listens to the call, classifies the issue, and writes a clean, structured ticket note in your team's style. Runs entirely on your own machines — no cloud, no data ever leaving your network.

🔒 Private by design. Audio and AI both run locally — nothing is sent to any third party.

Ticket notes are where good service desks quietly bleed time

Techs are slammed, so documentation gets rushed, written from memory, or skipped — and it costs you in SLAs, knowledge, and billable accuracy.

5–10 min
spent writing up each ticket, by hand, after the call
~40%
of notes are too thin to be useful to the next tech
$0
recovered when a vague note loses a billing dispute

From call to clean ticket in seconds

Record the call or paste your rough notes. Ticketry does the writing — in your format.

🎤

Record or paste

Capture the call live, or drop in shorthand notes. Speech-to-text runs locally on your machine.

AI writes the note

It classifies the issue into one of your ~30 recurring categories and drafts a structured, factual note — no invented details.

📋

Matches your templates

Feed it a few of your best notes and every ticket comes out in your team's exact style and structure.

📨

One click to your system

Copy the finished note straight into ServiceNow, Zendesk, ConnectWise — any ticketing tool you already use.

The only AI ticket assistant that never sends your data to the cloud.

  • Call audio and AI both run on your own hardware
  • No third-party API, no vendor in your data path
  • Nothing to clear with a client's security team
  • Works fully offline once installed
  • Ideal for healthcare, finance, legal & gov
  • You own the data, the model, and the box it runs on

Fits the stack you already run

Because Ticketry produces a clean, plain-text note, it drops into any ticketing or PSA system today — copy, paste, done. Native one-click sync is rolling out for the platforms MSPs and IT teams use most:

SN
ServiceNowITSM
ZD
ZendeskSupport
CW
ConnectWisePSA / Manage
AT
Datto AutotaskPSA
HA
HaloPSAPSA / ITSM
FS
FreshserviceITSM
JS
Jira Service MgmtITSM
ZO
Zoho DeskHelp desk

Don't see yours? It still works today via copy-paste — and tell us. We ship native integrations based on what customers actually use.

Simple, per-technician pricing

Start free for 14 days. No credit card. Every plan runs on-prem and fully private.

Starter

Solo techs & small shops
$15 / tech / mo
  • Paste notes & transcripts → tickets
  • Your issue catalog & templates
  • Unlimited ticket notes
  • Copy-paste into any system
  • Runs on-prem & fully private
Start free trial

On-Prem Enterprise

Security-sensitive orgs
Let's talk
  • Everything in Pro
  • Native ticketing integrations
  • SSO / SAML & audit logging
  • Self-hosted in your environment
  • Onboarding + SLA
  • Volume pricing
Contact us

💡 Founding-customer pricing: the first 10 shops lock in 50% off for life.  ·  Save two months with annual billing.

“I spent years on a hospital help desk writing the same ticket notes over and over — usually from memory at the end of a long shift. Ticketry is the tool I wish I'd had, built so the data never has to leave the building.”

Avery Smith, founder of Ticketry · former healthcare IT

See it write a real ticket in 10 minutes

No slides — I'll run a live call through it and you'll watch the note appear.

Book a demo
Or reach me directly: avery@getticketry.com